Job Description:

DXC Technology (NYSE: DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The companys technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Summary

Installs, investigates and resolves matters of significance with computer software and hardware equipment.

Essential Job Functions

  • Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
  • Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
  • Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters.
  • Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.
  • Installs, tests, upgrades and configures system files and services to enhance performance.
  • Utilizes standard corporate tools to record change and problem activities for tracking purposes.
  • Skills and Experience

  • Experience with WINTEL System Administration.
  • Experience with Siemens Team Center.
  • Experience writing scripts preferably with PowerShell.
  • Experience with TCPDump and/or NETMON.
  • Understanding of Linux and Weblogic.
  • Extreme attention to detail.
  • Good analytical and problem determination skills.
  • Excellent communications skills written and verbal.
  • Primary Job Duties

  • IPDE related Help Desk tickets triage and L3L4 email monitoring.
  • General IPDE Operations. Work to be assigned by senior IPDE support personnel. Examples are log and alert reviews, service configuration adjustments, Performance Monitor data gathering, GTAC knowledge base, etc.
  • Block turnover weekend support, including pre and post turnover support, will take precedent over other tasks, with the exception of the daily checks.
  • On call rotation for the IPDE Server Support Team (once fully trained).
  • Backup to IPDE coordinator - Daily workload, SR , change and Block Turnover coordination.
  • Backup to perform System Early AM checks. In the absence of primary engineer, required to start at 3am: IPDE checks are to be done first, starting at 3 AM, nominally complete by 5 AM. Non IPDE checks, such as Electronic Desktop, will follow.
  • Work Environment

  • Office environment
  • May require on-call, shift, weekend and evening work



  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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