Enterprise Holdings is powered by technology. As a diverse team of idea enablers and problem-solvers, our more than 2,000 innovative IT professionals design, develop and drive the tech that is redefining how customers rent, buy and share vehicles from our family of brands - which includes Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental.
Here, you will be part of a team that creates and delivers powerful solutions for more than 10,000 branch locations and 100,000 employees across the world with the resources and support to develop in a variety of career paths. Enterprise Holdings IT is a critical area of the business; we develop technical solutions that power our global operations and a fleet of 2 million vehicles, allowing our branch employees to exceed our customers' expectations.
As a Software Analyst on the Rental Billing Production Support Team, you will be responsible for evaluating business solutions, and software which makes them possible. You will be asked to develop conceptual expertise of our products and actively participate in the triage of issues, as well as identifying options for resolution or work around. Your analysis and documentation will assist both the production support and application development teams in building necessary improvements and quality into their product roadmap. Your work will include exposure to various elements of our business from IT application development to business sponsors and end users of our Rental Billing products.?
This is the perfect opportunity for a detail-oriented, technically curious individual, who seeks to understand how things work.? Strong interpersonal skills, as well as communication skills (both written and oral) will be important.?
+ Identify and triage issues by order of magnitude or potential impact
+ Evaluate root cause and provide documentation for recommendations to application areas
+ Identify trends in data analysis, providing impact assessment, and develop business cases for resolution
+ Document application issues within the problem management system with clear, concise, and accurate information; manages and tracks issue to resolution; communicates resolution to appropriate personnel
+ Recommends potential process improvements for the Production Support team and develops metrics which assist in measurement of efficiency and effectiveness
This position is located at our Lakeside campus off Page Avenue in St. Louis, MO, and may require the ability to travel between our local campuses as needed.
Equal Opportunity Employer/Disability/Veterans
+ Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
+ Must have 2+ years of experience as an IT Software Analyst, Business Analyst or similar IT role
+ Basic SQL experience is required
+ Experience using JIRA/Confluence or another Project Tracking System?
+ Familiarity with troubleshooting system issues
+ Experience complying with data security standards, enterprise wide systems and working on large data integration initiatives
+ Experience communicating with diverse customers from both the business and IT teams
+ Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines
+ Must have strong attention to detail and ability to document both system design information and processes
+ Ability to identify root cause and conduct initial investigation into problems as they arise
+ Ability to?partner?with software development team members to communicate a detailed understanding of requirements
+ Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level
+ Ability to turn conceptual understanding into something actionable
+ Curiosity for solutions and understanding how our systems work
+ Must be committed to incorporating security into all decisions and daily job responsibilities
+ Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
+ Experience working with billing systems and processes
+ Experience reading code logs and executing scripts for minor Database updates
External Company URL: www.erac.com
Requisition Number: 2020-312851
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
Associated topics: application, backend, back end, c c++, c++, c#, develop, php, software development engineer, software engineer