IT Operations Support Analyst

Employment Type

: Full-Time


: Information Technology

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Recipe for Success – As an IT Support Operations Analyst, you will be responsible for providing technical support to all end-user technologies, currently implemented and offered to the Enterprise. You will respond to requests escalated from TIER 1 support or received directly from plant operations IT Support Operations Analyst troubleshoot, configure, and deploy devices and conduct other daily and nightly support activities for the Plant, Manufacturing, and Corporate environments. You are expected to perform timely and quality resolution to issues and record them in our ticketing system - Service Desk Plus. This position reports to the IT Technology Service Manager of Operations. Key ingredients – Associate degree in technology or 2 years of work experience in a related field Proficiency in dealing with a variety of computer systems/applications required Detail-oriented and able to manage multiple priorities Ability to work well in a team environment Excellent verbal, written and analytical skills Strong diagnostic, problem solving and communication skills Knowledge of hardware and software application Must embody and demonstrate company values and culture About FreshDirect : FreshDirect is a food tech company and the Northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City and Philadelphia metropolitan areas, and the greater D.C. metropolitan area. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. In 2016, FreshDirect expanded its portfolio in NYC with the launch of FoodKick , an on-demand business that caters to the needs of urban dwellers with a curated selection of fresh food, alcohol, and essentials—all delivered within an hour. Launched in 2002, FreshDirect is a privately held company headquartered in Bronx, NY. For more information, visit or Our company aspires to be a valued corporate partner in all communities in which it serves and works extensively with dozens of charitable and community partners. Why choose FreshDirect ? We are an innovative Food Technology company offering an environment where you can grow a career and feed your future and have fun while doing it Great people deserve great benefits and we go above and beyond Wait, there’s more Check out our workperks : Working here is pretty much as cool as you’d imagine - lots of food, lots of energy, and a whole lot of happy hours. Flexible and generous PTO plan 20% discount on FreshDirect and FoodKick plus an employee at-cost food program (FD Market) Thirsty Thursdays, book club, monthly birthday breakfasts, and other happy hours Wellness programs like weekly meditation, yoga, and Zumba, and monthly manicures and massages Monthly Lunch & Learns covering things like “The Very Best Cheese and Wine” We have a 24-hour shuttle service that runs back and forth to the subway We offer up to $5000 per hire as a referral bonus Summer barbecues and annual company picnic for friends and family Click to explore careers and life FreshDirect - Learn more FreshDirect on Twitter , Instagram , Facebook , YouTube Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change. As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job PandoLogic. Keywords: IT Operations Analyst, Location: Bronx, NY - 10460

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