GDIT seeks a high-performing junior or mid-level program analyst to support a variety of Cybersecurity Division (CSD) workforce-related functions and services. Contract requires an active Secret or Top Secret clearance at application. Major responsibilities include: Extensive use of workforce and other CSD systems to service the federal workforce and organizational processes. Support or maintain SharePoint or other repository content structure, organization, maintenance, development and refresh. Develop tables, reports or briefings in Excel or PowerPoint that support clear, actionable and impactful business reporting to senior management. Refreshing or improving tracking tools and process documentation, where needed. Day-to-day customer support to organization stakeholders, including monitoring mailboxes, managing process steps, answering questions or facilitating problem resolution with stakeholders. Properly handling PII on a regular basis, and ensuring sound principles along the way to protect from potential data spills or unauthorized disclosure. Draft written materials, such as process instruction, procedure, flyer, forms and other content that support business processes. Support QC processes on data reports (cross-checking calculations, etc.) Support other business needs relative to the duties of the team and clients, including meeting scheduling, meeting preparation, etc. Knowledge of federal workforce environments is a plus. Individual must possess: A bachelor ??s degree, plus three years of relevant work experience minimum. Strong business writing, oral communication and time management skills. Strong desire to provide excellent customer service is key to success. Sound judgement and discretion in conducting business activities. Good collaboration skills, multi-tasking and a team-oriented attitude. Individual will work primarily with a small client team, with some opportunity to collaborate with other GDIT team members for some work. Agility to operate and prioritize work successfully in a fast-paced environment. Attention to detail and numbers. Demonstrated facility Microsoft Word, Excel and SharePoint. For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Associated topics: assistant, customer support, desk, help desk, information technology help desk, information technology support, msword, system support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.