Desktop Engineer needs degree in Computer Science or related field OR degree from Technical Trade SchoolDesktop Engineer requires:5+ years of proven Customer Service skills5 years working experiences on ITEM/IEM system (IBM Tivoli Endpoint management System/IBM Endpoint Manager)Knowledge of IEM package building with Relevance set up and familiar with IBM Action ScriptsFlexera AdminStudio 2016 for software PackagingIBMs helpdesk tool, ITSM, a plusPC hardware architecture and Imagingdesktop applications, (i.e., MS Office, Office365 suite, Skype for Business (formerly Lync) virus scan etc.)knowledge of desktop architecture build methodologiesDesktop Engineer duties;Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications.Build end user computer Operating System patches as well as other local applications and package for related software distributionProvide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activitiesAssociated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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