• Naval Education and Training Command
  • $56,570.00 -80,540.00/year*
  • Newport , RI
  • Information Technology
  • Full-Time
  • 684 Perry Rd


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IT SPECIALIST (CUSTOMER SUPPORT)
================================

##### Department of the Navy

Naval Education and Training Command

Overview
--------

- ##### Open & closing dates

08/02/2019 to 08/08/2019

- ##### Service

Competitive

- ##### Pay scale & grade

GS 11

- ##### Salary

$69,016 to $89,726 per year

- ##### Appointment type

Permanent

- ##### Work schedule

Full-Time

Location
--------

1 vacancy in the following location:

-

Newport, RI 1 vacancy

##### Relocation expenses reimbursed

No

##### Telework eligible

No

- Duties
------

### Summary

You will serve as a IT SPECIALIST (CUSTOMER SUPPORT) in the Security
and IT Support Department of SURFACE WARFARE OFFICERS SCHOOL.

Learn more about this agency

### Responsibilities

- You will manage customer service performance requirements to
ensure delivery of information technology (IT) solutions.
- You will develop service level agreements (SLAs) to define
requirements and expectations for the delivery of information
technology (IT) customer support services.
- You wil partner with system administrators to minimize system
downtime.
- You will oversee contract compliance to ensure work performed
meets standards for authorization of payment.
- You will account for badges and their associated accesses for
all government, contractor, and extended visitors through the
maintenance of the badge tracking system.

### Travel Required

Not required

##### Supervisory status

No

##### Promotion Potential

11

- #### Job family (Series)

2210 Information Technology Management

- Requirements
------------

### Conditions of Employment

- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to
successfully pass the E-Verify employment verification check. To
learn more about E-Verify, including your rights and
responsibilities, visit www.dhs.gov/E-Verify/.
- Generally, current federal employees applying for GS jobs must
serve at least one year at the next lower grade level. This
requirement is called time-in-grade. Time-in-grade requirements
must be met by the closing date of this announcement.
- Within the Department of Defense (DoD), the appointment of
retired military members within 180 days immediately following
retirement date to a civilian position is subject to the
provisions of 5 United States Code 3326.
- You will be required to obtain and maintain a current valid
United States driver?s license.
- You will be required to obtain and maintain an interim and/or
final security clearance prior to entrance on duty. Failure to
obtain and maintain the required level of clearance may result
in the withdrawal of a job offer or removal.

### Qualifications

Your resume must demonstrate at least one year of specialized
experience at or equivalent to the GS-09 grade level or pay band in
the Federal service or equivalent experience in the private or
public sector. Specialized experience must demonstrate the
following: 1) Applying information technology (IT) concepts,
principles, methods and practices to carry out a wide variety of IT
tasks; 2) Responding to customer requests to resolve a variety of
computer-related (e.g., operating systems, applications, equipment)
difficulties, analyze problems and recommends solutions; 3)
Troubleshooting complex information technology problems to support
critical business activities; and 4) Providing security assistance
in providing clearance updates, classification material inventories
and tracking badge status. Also, your experience must reflect skill
in the following areas: attention to detail, customer service, oral
communication, and problem solving.

Additional qualification information can be found from the following
Office of Personnel Management website:


Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., professional,
philanthropic, religious, spiritual, community, student, social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment.

### Education


Applicants that do not meet the specialized experience may qualify
with education or a combination of experience and education as
listed below.

Ph.D. or equivalent doctoral degree or 3 full years of progressively
higher level graduate education leading to a Ph.D. or equivalent
doctoral degree.

All academic degrees and coursework must be from accredited or
pre-accredited institutions. Degree must be in computer science,
engineering, information science, information systems management,
mathematics, operations research, statistics, or technology
management **or** degree that provided a minimum of 24 semester
hours in one or more of the fields identified above and required the
development or adaptation of applications, systems or networks.

### Additional information

This position is covered by the Department of Defense Priority
Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee
fails to meet the pre-employment requirements, including failure to
report to any of the scheduled appointments.

If you are unable to apply online and request information about the
Alternate Application process, please contact the Department of
Navy's Employment Information Center.

**ICTAP Applicants:** To be considered well-qualified and exercise
selection priority as an ICTAP candidate, displaced Federal
employees must satisfy all qualification requirements for the
position and receive a rating of 85 or higher. For more information
about ICTAP eligibility please review the following link:


Federal annuitant information: The selection of an annuitant is
subject to the Department of Defense and Department of the Navy
policy on the employment of annuitants. Policy information may be
found at:


### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

In order to qualify for this position, your resume must provide
sufficient experience and/or education, knowledge, skills, and
abilities to perform the duties of the specific position for which
you are being considered. Your resume is the key means we have for
evaluating your skills, knowledge, and abilities as they relate to
this position. Therefore, we encourage you to be clear and specific
when describing your experience.

When the application process is complete, we will review your resume
to ensure you meet the hiring eligibility and qualification
requirements listed in this announcement. You will be rated based on
the information provided in your resume and responses to the
Occupational Questionnaire, along with your supporting documentation
to determine your ability to demonstrate the following
competencies:


- INFORMATION TECHNOLOGY CUSTOMER SUPPORT
- INFORMATION TECHNOLOGY POLICY AND PLANNING
- PARTNERING
- SECURITY TECHNICAL SUPPORT



You should list any relevant performance appraisals and incentive
awards in your resume as that information may be taken into
consideration during the selection process. If selected, you may be
required to provide supporting documentation.

If after reviewing your resume and supporting documentation, a
determination is made that you inflated your qualifications and/or
experience, your score may be adjusted to more accurately reflect
your abilities or you may be found ineligible/not qualified.

Please follow all instructions carefully. Errors or omissions may
affect your rating or consideration for employment.

All eligibility, qualifications, and time-in-grade requirements must
be met by the closing date of this announcement.

### Background checks and security clearance

##### Security clearance

Secret

##### Drug test required

No

- Required Documents
------------------

**You are required to provide documentation that supports the
eligibility and qualification claims made in your resume and
assessment questionnaire.** You must submit the applicable documents
listed here and those listed with the eligibilities you select in
the announcement questionnaire with your application package.
Applicants who do not provide supporting documentation that fully
support their claims will not be referred to the hiring manager.
Cover letter is optional.

**A complete resume is required.** Your resume must show relevant
experience, job title, duties and accomplishments. Your resume must
show complete information for each job entry to support minimum
qualifications. The following information should be provided in your
resume, but it is acceptable to provide elsewhere in your
application package: employer's name, starting and end dates
(Mo/Yr), hours per week, and pay plan, series and grade level (e.g.
GS-0201-09) for relevant federal experience.TIP: A good way to
ensure you include all essential information is to use the Resume
Builder in USAJOBS to create your resume.

**Are you applying for a promotion?** If you are a current GS
employee applying for a higher grade than the grade that you
currently hold you must provide an SF-50 that shows that you have
held the next lower grade for at least one year. Some SF-50s
effective within the last 52 weeks will not demonstrate you have
held the next lower grade for at least one year (e.g. General
Adjustment SF-50 from this year). In many cases, we need to see
two (2) SF-50s to determine time-in-grade and eligibility for
promotion. If you are a DoD employee, you can obtain a copy of your
SF- 50(s) from MyBiz.

**Are you claiming membership in any professional organizations, or
possession of a license, certificate or credentials?** Check the
**Conditions of Employment** section above to see if any are
required. If you claim membership, license, certification, or
credentials, you must submit a copy of said document in your
application package.

**Are you using education as a substitute for some or all of the
experience requirement? Is there a basic education requirement for
this position?** Check the **Education** section above to see what
is allowed and what is required. Any claims you make in your resume
or assessment questionnaire regarding education or degrees must be
supported by unofficial transcripts or a list of courses, grades
earned, completion dates, and quarter and semester hours earned
issued from your school. You may submit a copy your degree(s) if
specific coursework does not have to be verified. Claims for
approved \"grandfather\" clauses must be fully supported with
documentation.

If you are selected, we will request official/sealed transcripts
directly from the school(s). All education and degrees claimed by
you in your application package will be verified before you can
report for work.

**Are you a veteran claiming 5-point veterans' preference** or
**claiming sole survivorship preference?** You must submit a copy of
your latest DD-214 Certificate of Release or Discharge from Active
Duty (any copy that shows all dates of service, as well as character
of service \\[Honorable, General, etc.\\] is acceptable) OR a VA
letter that shows dates of service or service connected disability
AND character of service. If you have more than one DD-214 for
multiple periods of active duty service, submit a copy for each
period of service. If you were issued a DD-215 to amend
aforementioned information on the DD-214 you must submit that too.
If you are not sure of your preference eligibility, visit the
Department of Labor's website: Veterans' Preference Advisor

**Are you a disabled veteran or claiming 10-point veterans'
preference?**
If you are eligible to claim 10 point veterans preference you must
submit a DD-214 Certificate of Release or Discharge from Active Duty
as described above for 5-point preference.

You must also provide the applicable supporting documentation of
your disability (e.g. disability letter from the VA) as described on
Standard Form-15 (SF-15).


**Are you an active duty service member?** Active Duty Service
Members are required to submit a statement of service printed on
command letterhead and signed by the command. The statement of
service must provide the branch of service, rate/rank, all dates of
service, the expected date of discharge and anticipated character of
service (Honorable, General, etc.).

Documents submitted as part of the application package, to include
supplemental documents, may be shared beyond the Human Resources
Office. Some supplemental documents contain personal information
such as SSN and DOB and some documents such as military orders and
marriage certificates may contain personal information for someone
other than you. You may sanitize these documents to remove said
personal information before you submit your application. You must
provide an un-sanitized version of the documents if you are
selected.

#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits
--------

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply
------------

Click the Apply Online button to create an account or log in to your
existing USAJOBS account.

To apply for this position, you must provide a complete Application
Package which includes:
1. Complete resume with relevant experience, job title, duties and
accomplishments. Your resume must show complete information for each
job entry to support minimum qualifications. The following
information should be provided in your resume, but it is acceptable
to provide elsewhere in your application package: employer's name,
starting and end dates (Mo/Yr), hours per week, and pay plan, series
and grade level (e.g. GS-0201-09) for relevant federal
experience.TIP: A good way to ensure you include all essential
information is to use the Resume Builder in USAJOBS to create your
resume.
2. Complete assessment questionnaire. For a quick preview of the
assessment questionnaire click here:

3. Supporting documentation

Failure to submit a complete application package will result in an
ineligible rating and loss of consideration.

Your complete application (resume, assessment questionnaire, and all
supporting documents) must be received by 11:59 pm Eastern Standard
Time (EST) on 08/08/2019. Applications received after 08/08/2019
will generally result in an ineligible rating and loss of
consideration. If more than one resume is received, only the last
resume received and processed will be reviewed.

NOTE: To check the status of your application or return to a
previous or incomplete application, log into your USAJOBS account:
select Application Status,
and click on the more information link under the application status
for this position. Your uploaded documents may take several hours to
clear the virus scan process so please plan appropriately.

You are encouraged to apply online. Applying online will allow you
to review and track the status of your application.

Do not email or send hard copy resumes/applications to the Contact
Information or Agency Information listed in this vacancy
announcement. All resumes/applications received at the addresses
listed in the Contact Information or Agency Information will be
destroyed and will not be considered for this vacancy
announcement.

It is the applicant's responsibility to verify that all information
in their resume and documents are legible and accurate. HR will not
modify answers/documents submitted by an applicant.

### Agency contact information

### Department of Navy EIC

##### Phone

(800) ###-####

##### Email

...@navy.mil

##### Address

SURFACE WARFARE OFFICERS SCHOOL
446 Cushing Road
Newport, RI 02841-1209
US

Learn more about this agency

### Next steps

When the application process is complete, your complete application
(resume, assessment questionnaire, and all supporting documents)
will be reviewed to determine if you meet the hiring eligibility and
qualification requirements for which you requested consideration.
You will be rated based on the information provided in your resume
and responses to the questionnaire, along with your supporting
documentation to determine your level of knowledge, skill, and
ability related to the job requirements.

Generally, only best qualified candidates will be referred to the
hiring manager. Sometimes well qualified andminimally qualified
candidates are referred. Occasionally, candidates eligible for
priority consideration are referred, and no other candidates are
referred.

The hiring manager may choose to conduct interviews.

You will be notified of our rating and referral decision. If you are
referred, you will be notified when a hiring decision is made.

Within the Department of Defense (DoD), the appointment of retired
military members within 180 days immediately following retirement
date to a civilian position is subject to the provisions of 5 United
States Code 3326.

- Fair & Transparent
------------------

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job
applicants

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to
apply, visit www.usajobs.gov/GetJob/ViewDetails/541451900. Only resumes
submitted according to the instructions on the job announcement listed
at www.usajobs.gov will be considered.
Associated topics: assistant, client support, customer support, edi, help desk, information technology support, msword, system support, technical support, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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