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This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Role:Oracle Supercluster Technical Architect for Oracle's Advanced Customer Support (ACS) *
Location:Telecommuting from anywhere in the US
Note:*Members of ACS at this level have the job title of Technical Account Manager (TAM), but the responsibilities are OSC technical architecture.
**U.S. citizenship is required with the ability to obtain a Federal security clearance
Provide technical/architectural leadership to a key eBusiness Suite Federal Customer
Provide Capacity Planning for current architecture based on Integrator and Mission Partner requirements
Responsible for technical planning, coordination and communication of Technical refresh - hardware and software of environment and migration of environments to new hardware
Provide technical expertise for implementation and planning of new projects with Integrator and Mission Partner
Review and recommend improvements to technical operations such as performance, capacity, and configuration
Project growth needs as customer environments are utilized
Provide structured reporting around capacity management
Responsible for reviewing operational status and acting as a technical lead for escalations with Integrator, Mission Partner or internally within Oracle
Responsible for understanding of security requirements and able to help Integrator and Mission Partner prioritize security versus business updates
Coordinate Quarterly Patching deployments
Work with internal teams to support SLA tracking/reporting
Participate and help drive software/hardware change control
Leverage existing approaches and methodologies to adopt needs for the Federal business
Assist with ongoing Governance activities from a technical perspective
Participate in monthly status reviews with Integrator and Mission Partner
Responsible for semi-annual architecture and planning reviews with Integrator and Mission Partner
Provide general operational assistance, including:
o Support and Maintenance of Customer Change Management
o Manage remedial actions resulting from technical and SLA (Service Level Agreement) reviews
o Provide support to relevant groups during time of Customer Escalations
o Support Transition Managers and Service Delivery Managers to ensure tasks are completed as necessary against project milestones and the project plan
Experience applying Enterprise and Business architecture and IT frameworks such as TOGAF, FEA/DODAF, MIT-Sloan, Zachman, Gartner, ITIL and COBIT
12 years of experience working with customers at an enterprise level. Enterprise and/or Business architecture credentials are highly valued.
Minimum of 7 years Oracle DBA or Applications DBA experience, either as part of complex implementation projects or post implementation for production operations
Understanding of Oracle engineered systems/Oracle Supercluster (OSC) architecture is a must.
Experience with Solaris administration skills a strong asset. Experience with Solaris and/or Oracle Linux is a requirement.
Understanding of Oracle databases and supporting technologies (e.g. RMAN, Data Guard, ASM)
Understanding of general database maintenance activities including patching, backup recovery procedures, performance monitoring and application tuning
Understanding of application architecture for an eBusiness Suite, Hyperion and OBIEE financial reporting environment. This includes understanding business needs in terms of capacity planning, application updates and providing guidance to meet additional needs (performance tuning, security, ETL etc.)
Understanding of Oracle eBusiness Suite, Hyperion and OBIEE in an Oracle Engineered System environment (Exadata Database Appliance or SuperCluster)
Understanding of Wide Area Network technologies and requirements (e.g. MPLS)
Must have prior exposure to operational requirements/management and change control for a Mission Critical environment
Extensive experience working directly with customers in an IT services environment
Proven ability to develop trusted relationships with customers
Experience working in a global, matrix team environment with ability to drive initiatives and influence across organizational and geographic boundaries
Excellent written, verbal and presentation skills
ITIL training or certification is considered an advantage
U.S. citizenship is required with the ability to obtain a Federal security clearance
Ability to travel up to 10% of the time.**//__
Title:Oracle SuperCluster (OSC) Technical Architect
Other Locations:United States
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