Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, lead the design, development, modification, debugging, and evaluation programs for extremely complex internal systems. Provide expertise to analyze existing programs or formulate logic for new internal systems. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Provide leadership and expertise in extremely complex internal systems, frequently operating at the leading edge of technology. Recommend and justify major changes to existing internal systems. BS or MS degree or equivalent experience relevant to functional area. Ten or more years of related experience recommended.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Deliverworld-class Artificial Intelligence and Automation solutions to enabletransformational value and insights to drive Oracle Global IT businessperformance. Our team consists of highly driven, business savvy, technicallytalented people who strive to deliver innovative solutions that enable GlobalIT business strategies.
We are looking to hire AI Voicebot and ChatbotArchitect to drive our bots initiative. The candidate will be responsible to architectand design bot solutions that can handle thousands of questions a monthleveraging Oracle s Digital Assistant and Genesys Contact Center Platforms
Our mission is to build digital assistants that cater tovarious Lines of Businesses to help improve their customer support experience,deflect or avoid service tickets.
General scope of the role will be to architectand develop a common framework and reusable objects using Machine Learning (ML),Natural Language Processing (NLP), Natural Language Understanding (NLU),API/micro services and mobile/web development methodologies that can beleveraged to deploy conversational UI solutions globally. Additionally theright candidate must possess in-depth knowledge of Digital Assistant platforms,Integration, Infrastructure and Security Architecture
In addition, Drive process assessments forrobotics process automation opportunities, including preparing documentation ofsolutions and coding
Below are the keyresponsibilities for this role
Identify, architect, deploy Voice, ChatBot,AI/ML, RPA technical infrastructure and delivery platform
Design overall BOT Application Architecture forIntents and Entities to ensure best user experience in terms of Intent recognitionand faster completion.
Selection of BOT Intent Training models basedon the requirements and help team in designing Rule based Learning or MachineLearning.
BOT Monitoring and retraining of BOT s based onthe un-recognized utterances.
Backend Integration of BOT with 3rdparty CRM, Contact Center, Knowledge Base and Databases.
Assess the business requirements and managedesign, build and deployment of conversational UI initiatives
Participate in the effort of shaping thearchitecture and design of conversational UI solutions by actively helping theteam with technology, methodology and solving technical problems
Provide thought leadership in development ofConversational UI solutions through design and code reviews, development andapplication of reusable components, hands-on unit testing, and signoff forproduction deployment
Architect, design, and support the build ofreusable components such as APIs, Frameworks, and ML models to promoteconfiguration based (\\\"zero\\\" coding) approach to buildingconversational UI solutions
Build Conversational UI prototypes and PoCs toshowcase value of AI and digital assistant to business stakeholders
Passionate about hands-on coding, testing, releasing,monitoring, and supporting working software in production
Self-Driven - actively looks for ways tocontribute, Has a strong sense of engineering craftsmanship, takes pride in thecode they write and believes that good software development includes goodtesting, documentation, and collaboration
Work across matrix organization andgeographically dispersed virtual teams
Coach and Mentor other members of the team,reviewing their deliverables and setting standards and guidelines.
Work closely with Cloud Infrastructure, Securityand Compliance teams Has depth and breadth of knowledge across multiplesoftware engineering disciplines
Six or more years of relevant work experiencein designing, developing bots, contact center, machine learning and artificialintelligence.
Strong experience in AI based chat engines.
Strong knowledge of the Machine Learningtechniques around natural language.
Hands on Experience in Dialogflow, AI or in anypopular NLP engines.
Strong knowledge of IVR based application developmentand Conversational IVR is a plus.
Experience in information systems and latesttechnologies - JSON, and other mobile Frameworks.
Experience in Mobile Technologies such as iOS,Android, Blackberry or Windows Mobile.
Experience with Customer Support, Incidenttracking, Ticketing, CRM systems
Masters or Bachelor s degree in ComputerScience
5 years of experience developing web andmobile applications
2 years experience in embedding MachineLearning, Deep Learning, NLP/NLU into applications
2 years experience with developing chatbotsor voice assistant solutions (i.e.: Google, Siri or Alexa skills)
2 years experience developing micro servicesand REST APIs
2 years experience developing and deployingapplications on public cloud
Experience with agile software developmentmethods
Experience with unit and functional tests,preferably using test driven development
Strong coding knowledge on data structures,computational and ML algorithms
Strong experience in machine learningtoolchains e.g. Scikit-Learn, MLlib, Tensorflow, Cortana, Watson, etc.
Strong experience implementing, training,evaluating & verifying ML models
Strong experience applying different machinelearning models to commercial applications
Strong REST, SQL and ETL skills
Familiar with Oracle stack of products such asOracle Digital Assistant or similar industry products, VBCS, Oracle Mobile Hub,Oracle Universal API Gateway and Database Cloud
Familiar with Oracle s ERP, CRM and HCM productstack
Advisor/Consultancy:Provideswell-informed advice, typically within a specific technical specialization,ensuring that it is properly understood and appropriately exploited, to enhancethe effectiveness of significant activities. Provides advice on technicalaspects of Conversational UI and ensures that relevant technical strategies,policies, standards and practices are applied correctly.
Technical Acumen:Maintainsknowledge of specific technologies provides detailed advice regarding theirapplication, executes specialized tasks
Thought Leadership & Advocacy:Develop awareness of industry developments and bestpractices Provide thought leadership in emerging technologies as they relate toAI and Conversational UI
Presentation Skills:Ability todevelop visually simple and appealing PowerPoint presentations and becomfortable with articulating and communicating with the right authority andmessaging to a broad range of stakeholders
Title:Principal Architect - AI / BOTS
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