VOIP Systems Engineer needed to help drive large scale systems deployments throughout the organization. The qualified candidate will have a minimum of 4 years of hands-on experience with Client/Server application and infrastructure implementation and support. The VOIP Systems Engineer position will require strong technical leadership The qualified candidate must have the following skills/experience: Minimum 3 years of related experience in Cisco Collaboration Hands-on scripting experience Cisco toolset including UCCE/UCCX, Call Manager and CVP Hands-on knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Unified Communications Manager (UCM) Understanding and experience implementing, operating, configuring and troubleshooting a converged IP network. Knowledge in other technologies/products, experience, and certifications are a plus Good technical foundation in networking, ideally CCNP Collaboration or CCIE Collaboration or CCNA Collaboration Support VoIP telephony systems for contact centers and back-office business units Deploy, configure and support all aspects of the Cisco Unified Communications, Call Manager, Unity Connection, and Cisco Contact Center for Enterprise (UCCE) infrastructure and other relevant Cisco products, like CTIOS, Finesse, Cisco Unified Intelligence Center CUIC Deploy, configure and support all aspects of Collaboration tools like Jabber, Instant Messaging and Presence (IM&P), Spark and WebEx Triage issues and perform root cause analysis, make recommendations for resolution of VoIP system issues and communicate findings Partner with outside service organizations in support of the VoIP environment. Manage VoIP devices in accordance with best practices and GEICO approve methods and procedures Develop performance analysis metrics and oversee the capacity planning for VoIP system expansion. Provide training and mentor technical staff for VoIP troubleshooting, configuration, and overall system knowledge. Experience in formulating, implementing and adhering to Change Management Processes and Procedures Positive, service-oriented attitude, teamwork-oriented mentality, and excellent writing, oral and interpersonal skills Effective verbal and written communication skills in order to communicate with all levels of associates and management teams. Proven experience in end-to-end problem determination/troubleshooting system issues. Ability to drive to achieve goals with limited supervision Understanding of SDLC and CMMI concepts Proven experience in end-to-end problem determination/troubleshooting system issues Familiarity with SIP integration techniques - carrier, cross-systems, etc. Proficient in MS Office product set: MS Word, Excel, PowerPoint, Visio, Project Experience with data extraction tools (SQL, etc.) For immediate consideration and additional information, please email resume to . US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. We cannot work with third-party candidates for this effort. - provided by Dice Associated topics: circuit, design engineer, network, network engineer, opnet, radio, soc, system analyst, test engineer, wan
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