Do you love working with and supporting technology? Do you enjoy seeing the smile on a customers face when you help them solve a problem? Are you detail oriented, organized and self-motivated? If so, then read on/ / / Our Company:We are a small but growing business IT services provider supporting a wide range of local businesses in various industries/ We architect and support networks, and we provide and support Windows PCs and servers, and take on challenges with many other products, devices and services with the goal of creating high value for our clients by minimizing technical problems, optimizing our clients' use of their IT investments, and providing the best customer experience possible/ Job OverviewAnalyze, troubleshoot and resolve technical issues for small business users and systems over the phone, remotely, and onsite, while providing fantastic customer support/ Job Responsibilities may include:Desktop application and hardware troubleshooting and support Various software and systems migration and deploymentAssist users in efficiently utilizing both new and existing IT systemsTroubleshoot and resolve issues on Windows domain-based and workgroup-based networks and systems/ Provide assistance with technical issues via phone, email, and/or at client locationsPrepare new computer systems for deployment, transfer their valuable business data, and aid users' abilities utilize the new systemCheck logs of backup or other provided services for problems and work toward resolutionRecord events, problems, and resolution in our support ticketing systemFollow-up with clients on completed repairsWork solo or as part of a teamFollow documented processes/procedures and protocolsIdentify and suggest possible improvements on internal workflows and proceduresDocument processes and procedures for future useRequirements:Great work ethic and problem-solving skillsA positive attitude toward both clients and co-workersGood understanding of computer systems, mobile devices and other tech productsProficiency in EnglishGood written and verbal communication skills with ability to build rapport with our clientsOutstanding attention to detail, as well as organizational and time-management skillsClean, reliable vehicleProfessional appearanceEagerness to learnOur benefits include:Excellent starting wage, with frequent reviews and opportunities for increaseRetirement Plan with generous company contributionPaid Time Off including Vacation, Holidays, and Sick/Personal timeMileage reimbursement for vehicle useCompany-provided tools and equipment Associated topics: assistant, client support, desk, edi, information technology help desk, information technology support, msword, technical support, technical support specialist, troubleshoot
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