IT Support Specialist (North Andover)


: $61,450.00 - $92,670.00 /year *

Employment Type

: Full-Time


: Information Technology

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Role Summary:

This role is key to keeping the Annie Selke team productive.As a primary contact to our internal team for their technical support needs, the perfect candidate will be a keen problem-solver with a strong customer service mindset. This individual is tech-savvy and operates with a sense of urgency.

Principal Responsibilities:

  • Provide technical support in person, via email and over the phone to end users.
  • Set accurate expectations for issue resolution.
  • Properly document support activities in ticketing system.
  • Install and configure computer hardware, operating systems and applications.
  • Monitor and maintain computer systems, printers and networks.
  • Follow diagrams and written instructions to repair an issue or set up a system.
  • Support the implementation of new applications.
  • Set up user accounts and profiles.
  • Prioritize and manage multiple tasks while responding in a timely manner to tickets and service issues.
  • Manage IT supply inventory.
  • On call after business hours for urgent IT issues.
  • Other responsibilities as assigned.

Education/ Experience/ Skills:

  • Excellent communication skills.
  • Ability to quickly and accurately troubleshoot and solve problems.
  • Customer-service oriented approach
  • Knowledge various business applications, PC hardware configurations, basic networking concepts.
  • Punctual with ability to prioritize and meet deadlines.
  • Ability to learn new software applications quickly to train and support end users.
  • Associates degree or equivalent experience preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.

All interested applicants should forward a cover letter and resume to is a full-time, direct position located in the beautiful Berkshire Hills of Western Massachusetts.

Why us?The Annie Selke Companies offers a creative, collaborative work environment in an entrepreneurial company.Our fresh, fun home textiles have been making waves in the home design industry since 1993, when Annie Selke started the business with an industrial sewing machine on her dining room table. From the very beginning, Annies creations have consistently wowed the home dcor industry. Each month, her innovative designs and interiors are splashed liberally throughout the pages of top shelter magazines.Annies vibrant, imaginative creations have made the brand synonymous with quality and easy sophistication. An infectious blend of affordability, practicality and terrific design, the product lines are tailor-made for refined, relaxed living.Visit for more information on our brands.

Fresh American LLC, d/b/a The Annie Selke Companies, is an equal opportunity employer.

Associated topics: client support, customer support, desk, help desk, information technology support, support, system support, technical support, technical support specialist, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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