• Thermo Fisher Scientific
  • $108,680.00 -159,340.00/year*
  • Chelmsford , MA
  • Information Technology
  • Full-Time
  • 74 Acton Rd

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Job Description

Primary role is professional onsite Service and support for Industrial Control Equipment for Web/ (Plastics,paper and rubber) Processing Production Lines.

  • Ensuring customer satisfaction by meeting and exceeding expectations.
  • Responsible for routine communication with assigned customers.
  • Responsible for emergency break/fix repair services.
  • Installation support as required.
  • Administrative functions such as service reports, install reports, timecards, expense reports, repair tags, weekly schedule updates, daily check-ins.
  • Flexibility with work schedule to accommodate customer needs after hours, weekends, and holidays as required.
  • Participation in a rotating weekly on-call schedule.
  • Promote aftermarket services.
  • Provide routine feedback to management and the sales department.
  • System Certification and Acceptance.
  • Provide customer training (Operator/User/Management)
  • Tune system appropriately for the process (Scanning, Control, Recipe, Reports)
  • Calibration of the measurement and sensor performance
  • Ensure Customer satisfaction and System Acceptance
  • Create Results Report documenting benefits and savings
  • Perform Tier II Technical support as needed
  • Perform classroom training for either external or internal customers
  • Perform RAMP and audits training where necessary
  • Participate in Lean Manufacturing Teams when requested

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Associated topics: application, c c++, c++, develop, developer, java, matlab, programming, software development engineer, software engineer

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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