Primary role is professional onsite Service and support for Industrial Control Equipment for Web/ (Plastics,paper and rubber) Processing Production Lines.
Ensuring customer satisfaction by meeting and exceeding expectations.
Responsible for routine communication with assigned customers.
Responsible for emergency break/fix repair services.
Installation support as required.
Administrative functions such as service reports, install reports, timecards, expense reports, repair tags, weekly schedule updates, daily check-ins.
Flexibility with work schedule to accommodate customer needs after hours, weekends, and holidays as required.
Participation in a rotating weekly on-call schedule.
Promote aftermarket services.
Provide routine feedback to management and the sales department.
System Certification and Acceptance.
Provide customer training (Operator/User/Management)
Tune system appropriately for the process (Scanning, Control, Recipe, Reports)
Calibration of the measurement and sensor performance
Ensure Customer satisfaction and System Acceptance
Create Results Report documenting benefits and savings
Perform Tier II Technical support as needed
Perform classroom training for either external or internal customers
Perform RAMP and audits training where necessary
Participate in Lean Manufacturing Teams when requested
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.