Reporting to the CIO, the I&O Director is a member of the IT leadership team and manages the Infrastructure & Operations (I&O) team. The I&O team is comprised of cyber security, network operations, telecom, server operations, desktop management, and data center operations. The team is responsible for ensuring 24x7 availability of infrastructure, providing business continuity and disaster recovery solutions.. Specific Job Duties and Responsibilities:. Directs, develops and provides leadership to the Infrastructure and Operations (I&O) team, establishing priorities, setting goals, monitoring progress and coordinating efforts with other groups in Information Services.. Develop strategies to ensure a stable and secure infrastructure that meets the business requirements.. Develops service level agreements and key performance indicators that insure the timely implementation of service improvement plans and prevention/resolution of service issues. Implementation of comprehensive operational procedures to ensure key control objectives are met. Implements practices and processes that drive accountability and ensure effectiveness of key processes and controls.. Plans and staffs the Service Desk function to assist employees and clients on service issues and requests.. Ensures Total Safety has and maintains the capability to restore critical computer operations. Manages the purchasing of information technology so that it is properly controlled and ensures cost-effective solutions.. Acts as a trusted advisor, and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs, and is able to respond with the agility required to address changing business priorities.. Create and execute strategies to improve the Cybersecurity Posture of Total Safety relative to its Risk Appetite.. Develop and manage the Cybersecurity Program and related policies, standards, guidelines, infrastructure and capabilities; Ensure compliance in accordance with all Enterprise Security policies, processes, and procedures.. Develop and manage ongoing periodic vulnerability assessments and security audits. Qualifications:. Bachelor's Degree in Computer Science, or Engineering.. 5+ years of management experience, including running Infrastructure operations with breadth from multiple IT disciplines.. Expert knowledge of current information technology tools and platforms, especially involving enterprise networks, hosting environments, telecommunications and mobility solutions is required.. Must have working knowledge of security and compliance regulations and experience adhering to regulatory requirements.. Knowledge of information security frameworks and best practice operational procedures is required.. Experience implementing ITIL / Service Management frameworks.. Financial analysis and management capability required. Experience in developing IT budgets and managing to budget targets.. Must have strong interpersonal and communications skills to effectively communicate with all levels of staff, both technical and non-technical.. Must have strong collaboration skills; ability to engage stakeholders and build productive working relationships.. Must have business acumen to understand how the Infrastructure and Operations team effectively services the business functions. Strong customer focus and service orientation.. Ability to work strategically with industry partners and vendors to ensure Company is up-to-date with technology trends and capabilities; ability to identify changes and trends in technology and interpret their meaning to solutions that enable the business or IT efficiencies.. Ability to articulate and execute on a strategic vision at the department level that supports the overall IT vision/strategy, while at the same time ensuring quality tactical implementations are achieved.
Associated topics: ip, maintenance, network, satcom, satellite, server, system engineer, system specialist, system technician, technician
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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